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General terms & conditions

General terms & conditions

1. Application and Approval Terms

1.1 The order and sale of products through the webshop "www.sanas.be" is offered to you by:

  • SANAS BV (hereinafter the "Seller")
  • Company number BE0427676859
  • Registered office in 9031 Drongen, Booiebos 6
  • Phone number: +32 (0)56 896 070
  • Email: info@sanas.be

These general terms and conditions of sale are those of the Seller.

Buyer" means any natural person who purchases one or more product(s) via the Seller's webshop "www.sanas.be" as well as any visitor to the webshop, acting for purposes other than his trade, business, craft or profession.

1.2 The present Terms and Conditions of Sale apply to every purchase made by the Buyer via the Seller's webshop "www.sanas.be" or any other agreements concluded via the webshop.

1.3 Before the agreement is concluded, the Buyer is given the opportunity to read and expressly accept the content of these general terms and conditions of sale. Placing an order via the Seller's webshop is only possible if the Buyer expressly agrees to the content and applicability of these general terms and conditions to the purchase agreement to be concluded. To this end, the Buyer must tick the appropriate box stating "Agreement with General Terms and Conditions" prior to completing the order.

1.4 The sale of goods to the Buyer will take place exclusively via the Seller's webshop and exclusively in the countries in which the Seller operates as indicated on the webshop. However, the Seller can only accept an order from a Buyer via the webshop if the delivery address is located in one of these countries and this delivery address is not a PO Box address.

1.5 If one or more articles of these terms and conditions are declared invalid by a court decision, the other provisions of these terms and conditions of sale will remain in full force. In case of invalidity of one of the provisions the Seller and the Buyer, to the extent possible and according to their loyalty and conviction, negotiate to replace the invalid provision by an equivalent provision that complies with the general spirit of these general terms and conditions of sale.

2. The offer

2.1 The offer via the Seller's webshop may be changed by the Seller at any time. In any event, all offers made by the Seller are without obligation and should only be regarded as an invitation to the Buyer to place an order.

2.2 Despite the fact that the online catalogue and the e-commerce website are compiled with the greatest possible care, it is still possible that the information provided is incomplete, contains material errors or is not up to date. Obvious mistakes or errors in the offer are not binding on the Seller. The Seller is only bound to an obligation of means with regard to the correctness and completeness of the information offered. The Seller shall under no circumstances be liable for obvious material errors, misprints or printing errors.

2.3 The Seller cannot be held liable for limited stocks of its products or for temporarily impossible delivery.

3. Conclusion of the Agreement

3.1 A sales agreement between the Seller and the Purchaser is only concluded after the order of the (potential) Purchaser has been explicitly accepted by the Seller who informs the Purchaser thereof in a confirmation letter. If the payment is successful, the Seller shall inform the Buyer thereof by sending a confirmation letter. The sales contract shall be concluded upon receipt by the Buyer of this confirmation.

3.2 The Seller reserves the right not to accept the order without being liable to pay any compensation to the Buyer, but only upon reimbursement of the amounts paid. The Seller is also entitled to refuse an order due to a serious shortcoming of the Buyer with regard to orders in which the Buyer is involved.

4. Prices

4.1 The prices of the products are indicated in euros (or the currency of the country of the delivery address), always including VAT and all other taxes or duties to be paid by the Buyer.

4.2 If delivery, reservation or administrative costs are charged, this will be indicated separately.

4.3 The price payable is that stated in the Seller's confirmation letter.

4.4 The Seller reserves the right to correct any typing errors in relation to the price quotation. The Seller shall be entitled to change the prices unilaterally if such price changes are due to objective circumstances such as changes in VAT, taxes, etc. This list of objective circumstances is not exhaustive. This list of objective circumstances is not exhaustive and is purely indicative, nevertheless, the products are invoiced on the basis of the rates in force at the time the order is accepted.

4.5 If the price is increased, the Buyer has the right to dissolve the agreement without any costs being incurred by it. In that case, the Seller is not obliged to pay any compensation.

4.6 The products remain the property of the Seller until full and final payment of the price has been received.

5. Betaling

5.1 The Buyer has the choice between the following payment methods when ordering goods from the webshop:

  • via credit card
  • via bank card
  • via bank transfer
  • via other payment methods offered by the Seller

When using these payment systems, the Buyer must of course respect any terms and conditions of the operators involved. The Seller is not a party to the relationship between the Buyer and the payment system operator.

5.2 The Seller undertakes to do its best to ensure the safety of the users of the Webshop, but can under no circumstances be held liable for any damage resulting from the use of the Webshop and in particular for damage caused by third parties misusing the website or the payment system.

5.3 The Vendor respects the rules for allowing the Buyer to reimburse the sums paid in accordance with the legal provisions in force and detailed in article 7 of these General Terms and Conditions.

6. Delivery and Delivery Term

6.1 The products will be shipped to the shipping address provided at the time of the order (home address or other address) via the webshop and in accordance with the delivery method specified at the time of the order, and this in accordance with Article 1.4 of these General Terms and Conditions.

6.2 The delivery times stated on the Seller's webshop are indicative. The Seller undertakes a best-efforts obligation to deliver the products on the date specified in the order.

6.3 Except in the event of force majeure, hardship (as defined in article 9.2 of these terms and conditions) or other situations that occur beyond the Seller's control, if the aforementioned best efforts obligation cannot be complied with, an additional delivery period may be agreed upon between the Buyer and the Seller. In the absence of an agreement on an additional delivery period, the contract may be dissolved by operation of law. In that case, the Seller shall refund any payment received within 30 days. The Seller shall in that case not be liable for any compensation.

6.4 The Buyer may choose to collect its order from one of the collection addresses. In doing so, the Buyer agrees that the Seller authorises the company at the collection address to check the order for completeness and any visible defects.

7. Right of Withdrawal

7.1 The right of withdrawal applies exclusively to purchases made by the Buyer via the webshop.

7.2. Buyer can only return an item within 14 days if: (1) the seal has not been broken or the packaging has not been opened; (2) the product is defective within the manufacturer's warranty period; (3) the non-food product is still in its original condition and packaging; (4) the best-before date has not expired; (5) it does not concern a product with a personal character (manufactured according to the Buyer's specifications). An item cannot be returned if (1) the best-before date has expired; (2) the seal has been broken or a product has already been opened; (3) the non-food product is no longer in its original condition or packaging; (4) it concerns a product with a personal character (manufactured according to the specifications of the buyer).

7.3 If the right of withdrawal is applicable, the Buyer will be entitled to a withdrawal period of 14 days to abandon the sale. This withdrawal period shall commence on the day on which the Buyer or a third party designated by the Buyer acquires physical possession of the product. The Buyer must notify the Seller of its wish to cancel the purchase within this 14 day period in an unequivocal manner, in accordance with the withdrawal form.

7.4 Without undue delay and in any event within 14 days of the day on which the Purchaser communicates its decision to revoke the purchase, the Purchaser shall return the goods or hand them over to the Seller or to a person authorised by the Seller to receive them.

The deadline shall be deemed to have been met if the Buyer has returned the goods before the period of 14 days has expired. The Buyer shall return the goods to the Seller at its own expense and in the original packaging. For non-food products all labels must remain present.

7.5 If the Buyer cancels the contract in accordance with this article, it shall receive all payments made up to that point, excluding delivery costs, without delay and no later than 14 days after the return of the goods. Any additional costs resulting from the Buyer's choice of a delivery method other than the cheapest standard delivery offered by the Seller shall not be refunded.

The Buyer will be reimbursed with the same means of payment as he used for the original transaction, unless he has expressly agreed otherwise.

7.6. The Buyer is not allowed to exchange a product.

8. Warranty and complaints

8.1 Upon discovery of a defect, the Buyer must inform the Seller as soon as possible. In any case, any defect must be reported by the Buyer within 14 days of its discovery. After that, any right to replacement lapses. The Buyer must also be able to present proof of purchase to the Seller.

To exercise its right of warranty, the Buyer must contact the Seller in accordance with clause 8.2 and return the goods to the Seller at the Seller's expense.

8.2 To report any complaints and/or request a return to the Seller, the Buyer shall send an unambiguous letter to the Seller via info@sanas.be, whereby the following details must be stated:

  • Contact details Seller;
  • Contact details Buyer;
  • Original order or invoice number;
  • Item description with lot number and quantities;
  • Clear description of the problem;
  • Photographs in JPG file with date of recording, especially a detailed photograph of visible damage.

After internal assessment of the complaint and/or return request, the Buyer will be informed whether or not the complaint and/or return request has been accepted.

8.3. The warranty does not cover

  • Defects which, in the opinion of Seller, are the result of improper handling, negligence, neglect, non-compliance with user instructions or manual, adjustments or modifications to the goods, or any other abnormal or incorrect use;
  • Defects resulting from use in an unsuitable environment

9. Liability

9.1 The Seller's liability shall at all times be limited to the liability imposed by law in the given factual circumstances and shall otherwise be limited to its gross or intentional fault and shall in any case be limited to the invoice amount and shall in no case imply indirect or consequential damages.

9. 2 No liability and/or obligation shall be accepted for damage arising as a direct or indirect result of force majeure and/or hardship A situation of force majeure and/or hardship shall be understood to include (purely illustrative list) production interruptions, supply problems, shortages of raw materials, labour, energy and transport, or delays in transport, currency fluctuations, increases in prices of materials, prices of auxiliary materials and raw materials, wages, salaries, social security charges, government-imposed costs, levies and taxes, transport costs, import and export duties or insurance premiums, occurring between the order confirmation and the delivery, ice, special weather conditions, strikes, lock-outs, work stoppages or other collective labour disputes, mobilisation, war, illness, accidents, communication and computer failures, government measures, export bans, which affect the Seller itself or its suppliers.

10. GDPR & Cookie-policy

  • Your personal data, our responsibility
  • On this website we collect personal data. This data is managed by our company.
  • When you visit our site we store
  • your domain name (ip address) when you visit our web pages
  • your e-mail address if you post messages/questions on this website
  • your e-mail address when you communicate it to us
  • Your e-mail address when you participate in discussion forums.
  • all information with regard to the pages of other sites that you have consulted in order to reach our site
  • all information regarding the pages you consulted on our site
  • all information that you have provided voluntarily (e.g. research information and/or site registration)

This information is used

  • to improve the content of our website
  • to contact you later for direct marketing purposes if you have indicated that you wish to receive these via opt-in.


If we receive or transfer your data on our website, we always use the coding technologies that are recognised as common standards within the IT sector. We have implemented the necessary security measures to prevent the loss, unauthorised use or modification of information that we receive on our site. If we receive or transfer certain critical information, such as financial information for example, we use a secure server.

How to contact us regarding our privacy policy?

If you wish to comment on our privacy policy, you may contact us

  • Via e-mail: info@sanas.be
  • by telephone: +32 (0)56 896 070
  • by post: Booiebos 6, 9031 Drongen (BE)

If you agree to our opt-in on the forms on our website:

  • If you give us your postal address via the web, you may receive periodic mailings from us with information on products and services and upcoming events. If you do not wish to receive such mailings (any more), please contact us at the above address.
  • If you give us your telephone number via the web, you may be contacted by our company by telephone with regard to information about our products and our services or about upcoming events. In case you do not want (anymore) to receive such phone calls, please contact us on the above mentioned address
  • If you give us your mobile phone number via the web, you may be contacted via text messages (SMS/MMS/ed) by our company with regard to information about our products and our services or about upcoming events (for direct marketing purposes) if you have given your explicit consent or if you are already a customer with us and you have given us your number. If you no longer wish to receive such messages, please contact us at the above-mentioned address.
  • If you give us your e-mail address via the web, you may be contacted by our company via e-mail with regard to information about our products and our services or about upcoming events (for direct marketing purposes) if you have given your explicit permission or if you are already a customer and you have given us your e-mail address. In case you do not want to receive such e-mails anymore, please contact us on the above-mentioned address
  • If you communicate your bank details to us via the web, they will only be used for the financial transactions necessary for the execution of an agreement between our company and yourself.

If you do not wish to receive any more mailings or telephone calls from any company, please contact the Robinson list of the Belgian Direct Marketing Association (online: www.robinsonlist.be, freephone: 0800-91 886 or by mail: BDMV, Robinson list, Buro&Design Center, Heizel Esplanade B46, 1020 Brussels)

Our company may use consumer information for new purposes not yet provided for in our "privacy policy". In that case, we will contact you before using your data for these new purposes, to inform you of the changes to our regulations for the protection of personal data and to give you the opportunity to refuse participation.

On request, we provide visitors to our site with access to all the information we hold about them. If you wish to access this information, please contact us at the above address.

On request, we offer visitors the opportunity to correct any incorrect information that we maintain about them. If you wish to correct your personal data, please contact us at the above-mentioned address.

If you find that our site does not comply with our privacy policy, please contact - our company itself, at the above address

Retention period of your data?

From the end of the contract, a period equal to the statutory retention period or the limitation period relevant for any legal claims will apply.


This site has been compiled with great care. Nevertheless, no guarantees can be given with regard to the completeness, correctness or topicality of the prices and information on this site. We cannot be held liable for the content of this information or for the consequences of its use.

No rights can be derived from the data displayed on this site; they are provided without obligation and solely for information purposes, without any contractual undertaking or guarantee on our part, and may be changed at any time.


1. What are cookies ?

Cookies may be used during your visit to www.sanas.be. Cookies are small files that a website sends to your computer when you visit the website and which are stored on your computer. These files make it possible for you, as a user, to be recognised on a later visit to the www.sanas.be-website. www.sanas.begebruikt these cookies to make your browsing experience easier and more pleasant and to better adapt the content to your needs and preferences by taking into account your previous visits. A cookie is therefore completely passive and does not contain any software programmes, viruses or 'spyware'.

2. Which cookies does www.sanas.be use?

www.sanas.be uses a variety of cookies, both files that disappear automatically after the browser is closed and files that are used during a subsequent visit. www.sanas.be itself uses a number of cookies ('first party cookies'), which www.sanas.be manages, including the processing of the data collected. This enables www.sanas.be to improve user experience on its website, for example by saving the chosen language settings or avoiding you seeing the same adverts repeatedly.

Partners of www.sanas.be also place cookies ('third party cookies'), which were developed by or for them and whereby only these partners have access to the cookies and the collected information. www.sanas.be therefore has no control over and/or knowledge of the content and operation of these cookies. Advertisers can, for example, add cookies to their ads on the www.sanas.be-website to gain insight into your areas of interest, in order to show you only interesting ads.

In addition, www.sanas.be beroep relies on third parties, such as Google Analytics, to analyse the use of the website. These services also place cookies on your computer, in order to analyse how visitors use the website. This analysis is necessary for www.sanas.be to adapt its website to the preferences of its visitors, again in order to increase its ease of use. Other third parties that may place cookies on your computer via our website are social network services such as Facebook, Twitter and Google+. This is done via the buttons of these services that you see on the website to promote ("like") or share ("tweet") the content. These include Facebook's famous 'Like button' and 'Like box' (Friend 1, friend 2 and x people like this), where Facebook can recognise visitors by means of cookies.

3. To reject cookies or delete them?

If you wish to continue visiting the www.sanas.be website without adjusting the cookie settings and click the "continue" link, the installation of cookies will be accepted. It is possible to refuse the installation of cookies via the browser settings of your computer. However, some parts of our websites may then not work properly or not at all and/or access to them may not be possible, which is of course not the intention.

You can also remove cookies already installed on your computer or mobile device at any time. After disabling and/or deleting cookies, you will continue to see advertisements, but these will not be tailored to your previous use of the www.sanas.be-website

11. Online Dispute Resolution

11.1 As of 15 February 2016, the European Commission has created a platform for out-of-court dispute resolution. This offers consumers the opportunity to resolve disputes relating to online orders without the need for court proceedings involving courts and judges. This dispute resolution process is available via the external link: https://ec.europa.eu/consumers/odr/.

11.2 Naturally, the Buyer may also contact the Seller's customer service directly. The Buyer can do this at the following e-mail address: info@sanas.be, in accordance with Clause 8.2. of these General Terms and Conditions.

12. Applicable Law

12.1 The sale to which the present terms and conditions of sale relate is exclusively governed by Belgian law, to the exclusion of the Vienna Sales Convention.

12.2 Disputes between Buyer and Seller shall be subject to the exclusive jurisdiction of the courts of the judicial district of Ghent, department of Ghent.